Privacy Policy

1. Data Controller

The data controller responsible for collecting and processing your personal data is:

2. Information We Collect

We may collect the following types of information:

3. Purposes of Processing

Data is used for the following purposes:

1. Provide contracted services and technical support.
2. Invoice, collect, or manage payments.
3. Comply with legal or tax obligations.
4. Communicate updates, improvements, or new features.
5. Evaluate service quality and perform internal business analysis.
6. Send commercial or informative communications related to our products and services (only with prior consent).

4. Data Retention

Personal data will be retained only for as long as necessary to fulfill the described purposes or while there is an active business relationship. Subsequently, it will be securely deleted or anonymized.

5. Transfer and Confidentiality

• Juciva does not sell, rent, or transfer personal data to third parties.
• We may only share information with technology or hosting providers that help us deliver the service (e.g., Twilio, OpenAI, Vapi, or equivalent platforms), ensuring such providers comply with equivalent privacy and confidentiality standards.
• Under no circumstances will Client data be used for purposes other than providing the contracted service.

6. Information Security

We implement technical, administrative, and organizational measures to protect data against loss, misuse, unauthorized access, or disclosure, including:

• Encrypted communications (HTTPS / SSL)
• Access control to internal systems
• Secure password policies
• Security incident monitoring

However, the Client acknowledges that no system is completely infallible, so Juciva cannot guarantee absolute security against all cyber risks.

7. Data Subject Rights (ARCO)

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Mexico), the data subject may exercise their rights to:

• Access: know what data we have and how we use it.
• Rectification: correct incorrect or outdated data.
• Cancellation: request deletion of their data.
• Opposition: object to processing for certain purposes.

To exercise these rights, the Client may send a request to legal@juciva.com with the subject "ARCO Rights", attaching official identification and specifying the right they wish to exercise.

8. Use of Cookies and Similar Technologies

Our website may use cookies, pixels, and analytics tools (such as Google Analytics or equivalents) to:

• Measure site performance.
• Remember language or session preferences.
• Improve user experience.

Users can configure their browser to reject cookies; however, some site functions may not operate correctly.

9. Third-Party Links

Juciva's website may contain links to third-party pages. We are not responsible for the content, policies, or privacy practices of such external sites.

10. Updates to This Policy

Juciva may modify this Privacy Policy at any time. Modifications will be published at https://www.juciva.com with the corresponding update date.

11. Acceptance

By using the services or submitting information through our forms, the Client declares having read, understood, and accepted this Privacy Policy.

12. Contact

For inquiries about this policy or personal data processing: